Check-in and check-out are by appointment only to ensure you and your cat have our complete attention without distraction.

When checking-in please make sure you always bring with you the following:-

• Up-to-date vaccination certificate

• A sufficient supply of any medication or prescription diet with clear instructions for administering

• An agent or alternative emergency contact number based in the UK

• Details of your regular veterinary surgery

Guests may also bring their own blankets, grooming equipment, litter tray and toys if they prefer although these are automatically provided during their stay.

Please ensure that you use a safe and secure pet carrier when delivering or collecting your cat.

All Cats should be immunised against Feline Infectious Enteritis (FIE) & Cat Flu (FHV & FCV). This is for the protection of all cats in our care. 

We are happy to board FIV positive cats although we do ask owners to notify us if they are aware their cat is FIV positive to closely monitor them for any symptoms associated with FIV.

Collection and drop off are by appointment only not only to give our guests our full attention when checking in and out but also to avoid meeting other vehicles in the lane wherever possible.  However, there are gateways and wide grass verges in lane where two vehicles can pass.  We would kindly request that all our customers drive carefully down Clay Hill Lane to avoid harming the wildlife in and around the hedgerows and woodland areas in Clay Hill Lane.  Please note there are cctv cameras on and around the property.